Refund policy

Replacement Policy

At Kohenoor Decor, we ensure every product reaches you safely. Please review our replacement guidelines below:

• Damaged or Incorrect Items: If you receive a damaged or incorrect product, Kohenoor Decor will provide a free replacement. All delivery charges for the replacement will be borne by Kohenoor Decor.

• Complaint Timeline: Customers must report the issue along with proof (unboxing video/photos) within 3 days of receiving the parcel.

• Dispatch & Delivery Time: The replacement will be dispatched within 1 to 3 days, and it will be delivered to the customer within 3 to 5 days after dispatch.

• No Refund Policy: Please note that cash refunds are not available. We only offer item replacements for damaged or incorrect deliveries.

Contact Us for Replacement: For any replacement claims or queries, reach out to us on WhatsApp:

03088764876